Something broken? Tell me about it.

The app

Crashes, food search that won’t return the right result, barcode scans, lessons, points, or your buddy. Include your iOS version and the app version from Settings, plus a screenshot if you have one.

Why do active minutes help my buddy without completing my Daily Walk?

Wellness AF treats them as two separate goals. Apple Health active minutes show that you moved and can keep your buddy happy. Only steps complete the Daily Walk and earn step-goal points. The Garden screen shows exactly how many steps remain.

Subscriptions and billing

Apple handles every payment, renewal, and refund for the app. Manage or cancel yours in your Apple account settings under Subscriptions, and request refunds through Apple.

If you paid and the app still isn’t showing your subscription, email us and we’ll sort it out.

Your data

Your food logs, weight, measurements, and lesson progress live on your phone and nowhere else. We can’t see them, and we can’t restore them if the app is deleted or the phone is replaced. Back up your device to keep that history.

Club community posts and your community profile are on our servers. Email us and we’ll delete them.

Newsletter

Every email has an unsubscribe link at the bottom. If a confirmation never showed up, check spam first, then write to us and we’ll add you by hand.

Reporting a member

You can report or block anyone from inside the Club. Reports come straight to us. For anything urgent, email support and put “Club report” in the subject line.

Everything else

Press, podcast guests, corrections to an article, or a study you think we got wrong. Same address, and corrections get read first.